Flashtie

Refund Policy

Last updated: April 11, 2026

1. Overview

Flashtie offers one-time purchase plans for wedding photo and memory sharing. We want every couple to have a great experience, and we understand that sometimes things don't go as planned. This policy explains when and how refunds may be issued.

2. Refund Eligibility

You may request a full refund within 14 days of your purchase date, provided that:

  • No wedding event has been created on your account using the purchased plan
  • No guest uploads or wishes have been submitted to any event linked to the plan

If you have created an event but no guests have uploaded content, you are still eligible for a refund within the 14-day window.

3. Non-Refundable Situations

Refunds are not available in the following cases:

  • The 14-day refund window has passed
  • Guest content (photos, videos, or wishes) has been uploaded to your event
  • The plan has been used and subsequently upgraded to a higher tier
  • The account has been terminated due to a violation of our Terms of Service

4. Plan Upgrades

If you upgrade your plan (e.g., from Starter to Pro), the upgrade purchase is subject to the same refund policy. The original plan purchase is not refundable once an upgrade has been completed. Upgrade refund requests must be made within 14 days of the upgrade purchase and before any new guest uploads occur.

5. How to Request a Refund

To request a refund, please contact us at support@auraappstudio.com with the following information:

  • Your account email address
  • The date of purchase
  • The plan you purchased
  • The reason for your refund request

We aim to process all refund requests within 5 business days. Once approved, the refund will be issued to your original payment method and may take an additional 5-10 business days to appear on your statement, depending on your financial institution.

6. Technical Issues

If you experience technical issues that prevent you from using the Service, please contact us before requesting a refund. We will make every effort to resolve the issue. If we are unable to resolve it within a reasonable timeframe, a full refund will be issued regardless of whether content has been uploaded.

7. Contact

For any questions about this Refund Policy, please contact us at support@auraappstudio.com.